Bonafan Terms of Service

Article 1 (Definitions)

In these Terms, the following words have the meanings below.

• "Service": the raffle-sales app "Bonafan" provided by the Operator, including its dashboard, entry pages and related APIs
• "Merchant": a business that installs and uses the Service on its own e-commerce store
• "Entrant": a customer who enters a raffle run by a Merchant
• "Fan score": a per-entrant indicator of purchase history calculated by the Service from order data

Article 2 (Scope)

These Terms apply to every relationship arising from use of the Service.

Raffles and product sales are contracts between the Merchant and the Entrant; the Operator is not a party to them. Delivering products, handling returns and providing customer support to Entrants are the responsibility of the Merchant.

Article 3 (Starting to use the Service)

A Merchant starts using the Service by approving the required permissions through Shopify OAuth authorization.

The Operator accesses the Merchant’s store data only within the scope of the approved permissions.

Article 4 (What the Service provides)

The Service mainly provides the features below. Features may change without notice as the Service improves.

• Entry collection with email verification and automatic draws
• Fan scores calculated from order history and score-weighted draws
• Removal of suspicious entries at draw time (blocklist)
• Winner-only checkout links and automatic runner-up promotion when a payment deadline passes

Article 5 (Notes on fraud detection)

Fraud detection and scoring in the Service are assistive features based on statistical indicators. They do not guarantee that every reseller entry is detected, or that no legitimate entry is ever excluded by mistake.

The final operational decision to blocklist or exclude an entry rests with the Merchant.

Article 6 (Fees)

The Service is currently free of charge.

If paid plans are introduced in the future, the Operator will give prior notice and will not start charging without the Merchant’s consent.

Article 7 (Data handling)

The Operator collects and stores store order data, Entrant email addresses and similar information only to the extent necessary to provide the Service, and does not use them for any other purpose.

When the Service is uninstalled, the Operator revokes its access to the store (the access token). To request deletion of stored data, contact the address in Article 14.

Article 8 (Merchant responsibilities)

When running raffle sales with the Service, the Merchant is responsible for the following.

• Complying with all applicable laws, including consumer-protection and commerce regulations
• Properly informing Entrants of entry conditions, how winners are announced, payment deadlines and similar terms
• Handling inquiries and complaints from Entrants
• Not using the Service to sell products that violate laws or public order and morals

Article 9 (Prohibited conduct)

Users must not do any of the following when using the Service.

• Gaining unauthorized access to, or placing excessive load on, the Service or third-party servers and networks
• Reverse engineering, copying, modifying or redistributing the Service
• Manipulating draw results or entering a raffle while impersonating someone else
• Any act that violates laws or public order and morals, or that encourages such acts

Article 10 (Suspension and termination of the Service)

The Operator may suspend all or part of the Service without prior notice for system maintenance, failures of external services (Shopify, Cloudflare, Supabase, the email delivery platform, etc.) or other unavoidable reasons.

The Operator may terminate the Service after announcing it with a reasonable notice period.

Article 11 (Disclaimer)

The Service is provided "as is". The Operator does not warrant its completeness, accuracy or fitness for a particular purpose, nor does it guarantee draw outcomes, sales results or the complete prevention of reselling.

The Operator is not liable for damages arising from use of the Service except in cases of the Operator’s willful misconduct or gross negligence. Where the Operator is liable, its liability is capped at the total fees the Merchant paid for the Service in the 12 months before the damage occurred.

Article 12 (Intellectual property)

Intellectual property rights in the Service belong to the Operator or its rightful licensors. These Terms do not grant any rights beyond what is necessary to use the Service.

Rights in the Merchant’s store data and in information obtained from Entrants belong to the Merchant or the Entrants.

Article 13 (Changes to these Terms)

The Operator may amend these Terms when it deems necessary. Material changes will be announced in advance on the Service or by other appropriate means. Continued use of the Service after a change constitutes acceptance of the amended Terms.

Article 14 (Contact)

For questions about these Terms or the Service, contact:

Email: bonafan098@gmail.com

Article 15 (Governing law and jurisdiction)

These Terms are governed by and construed in accordance with the laws of Japan. Any dispute arising in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Operator’s place of business as the court of first instance.